Privacy Policy – Shockwave Clinic
Last updated: 16 February 2026
Shockwave Clinic (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for medical services.
1. Information We Collect
We may collect and process the following categories of personal information:
1.1 Personal Identification Information
- Full name
- Email address
- Phone number
- Age or date of birth (if voluntarily provided)
- City or location
1.2 Health-Related Information (Special Personal Information)
When you complete a consultation or booking form, you may voluntarily provide:
- Medical symptoms
- Treatment history
- Erectile dysfunction or men’s health concerns
- Lifestyle factors relevant to treatment
- Uploaded documents or images
This information is collected only for medical consultation and treatment suitability assessment.
1.3 Technical & Usage Information
Automatically collected when you browse the website:
- IP address
- Browser type
- Device information
- Pages visited
- Referral sources
- Cookies and analytics data
2. How We Use Your Information
We process your personal information for the following lawful purposes:
- To respond to enquiries and bookings
- To assess treatment suitability
- To communicate regarding appointments
- To provide medical services
- To improve our website and services
- For security and fraud prevention
- For legal and regulatory compliance
- For marketing communications (only if consent is given)
We do not sell your personal data to third parties.
3. Legal Basis for Processing
We process your personal information under POPIA based on:
- Your consent
- Performance of a service requested by you
- Compliance with legal obligations
- Legitimate interest in operating a medical practice
Health information is processed only:
- With your explicit consent
- For medical assessment and care
4. Sharing of Information
We may share your data with:
- Medical practitioners within the clinic
- Secure booking or practice management systems
- Payment processors (for transactions only)
- Hosting and IT service providers
- Legal authorities if required by law
All service providers are required to protect your data and may not use it for their own purposes.
We do not publicly disclose patient information.
5. Data Storage and Security
We implement appropriate technical and organisational safeguards including:
- Encrypted connections (HTTPS/SSL)
- Secure hosting infrastructure
- Access control to patient information
- Password-protected systems
- Regular security monitoring
While we take reasonable precautions, no internet transmission is completely secure.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience
- Understand website usage
- Measure marketing effectiveness
Third-party services we may use include:
- Google Analytics
- Meta/Facebook Pixel
- Email marketing services
You may disable cookies in your browser settings.
7. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Regulator of South Africa
Requests can be sent to the contact details below.
8. Data Retention
We retain personal information only for as long as necessary:
- Medical enquiry data: up to 12 months
- Patient treatment records: as required by medical regulations
- Analytics data: anonymised where possible
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Contact Us
Shockwave Clinic
Email: info@swclinic.co.za
Phone: 087 806 2362
Address: 167 Lower main road – Observatory – Cape Town
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.